In New Jersey’s regulated cannabis market, dispensaries are committed to delivering quality products and reliable service. However, from time to time, customers may receive an incorrect order, damaged item, or a defective product. Understanding how dispensaries handle returns, exchanges, and damaged deliveries can help ease the frustration and ensure a smooth resolution.

What New Jersey Law Says

Cannabis is regulated differently than other consumer goods, but some general consumer protection rules still apply. New Jersey law requires retailers to clearly post their refund or return policies. If no policy is posted, retailers are typically required to offer a refund or store credit within a certain period—usually 20 days. However, cannabis comes with health and safety concerns, and dispensaries must follow strict Department of Health and Cannabis Regulatory Commission guidelines, so many retailers adopt stricter policies.

Typical Return and Exchange Practices in NJ

Dispensaries across the state vary in how they handle returns or exchanges, particularly when it comes to cannabis products. Some offer limited exchanges, others have final sale policies, and most do not provide cash refunds.

• Unopened Products: Most dispensaries will not accept returns on cannabis items unless they are defective. However, some may allow unopened, sealed items to be exchanged within a few days of purchase.
• Defective Products: If a product appears faulty—such as a malfunctioning vape cartridge or improperly sealed packaging—dispensaries may offer an exchange or store credit. Customers are typically required to provide proof of purchase and keep the product in its original packaging.
• All Sales Final: Some dispensaries have a strict “all sales are final” policy, especially for flower, edibles, or accessories. This means that unless a product is defective or there was a delivery error, returns and exchanges will not be allowed.

What to Do If a Delivery Is Damaged or Incorrect

In the event your cannabis delivery arrives damaged or contains incorrect items, the first step is to contact the dispensary immediately. Most dispensaries have a phone number or email address listed on their website specifically for support and returns.

It’s best to take photos of any damage and keep the packaging intact. Many dispensaries require that issues be reported within 24 to 72 hours of delivery. Delays in contacting the dispensary could result in being ineligible for an exchange.

Helpful Tips for Customers

• Read the Return Policy: Always review the dispensary’s return and exchange policy before making a purchase, especially if it’s your first time ordering delivery from them.
• Inspect Your Order Immediately: When your delivery arrives, check your items carefully. Make sure everything is correct and that there are no signs of damage or tampering.
• Act Quickly: If there’s an issue, reach out to the dispensary as soon as possible. Having the receipt or order confirmation on hand will speed up the process.
• Keep Packaging and Labels: Don’t discard anything until you’re sure the products are in good condition. This will help if you need to request a return or exchange.

By staying informed and proactive, customers can handle delivery mishaps efficiently and continue to enjoy safe, reliable access to their cannabis products in New Jersey.